Truly Market ships from our shop in Markham, Ontario. Pickup is available in store. Rates below are in CAD and shown at checkout before you pay.
Order processing
We pack online orders at Truly Market — First Markham Place on business days. The shop is closed Saturday, so orders placed Friday evening or Saturday are packed on Sunday or Monday depending on timing. You will get an email when your order is on its way or ready for pickup.
Free shipping across Canada
We offer free shipping anywhere in Canada on orders of $150 CAD or more. The $150 is based on your order subtotal after discounts and before tax. When your order qualifies, shipping shows as $0 at checkout. GTA local delivery is also free on orders of $150 CAD or more (subtotal after discounts, before tax).
Canada-wide shipping
Orders under $150 ship anywhere in Canada for a flat $15 CAD. Orders typically arrive 3–9 business days after we pack them.
Frozen and refrigerated items
Frozen and refrigerated items are available for GTA local delivery or in-store pickup only; we can’t ship them by carrier. If your order includes a frozen or refrigerated item, the whole order will need to be delivered locally or picked up.
U.S. shipping
United States Shipping — Temporarily Paused
Due to ongoing uncertainty surrounding U.S. tariffs, customs requirements, and import restrictions, we have temporarily paused shipping to the United States.
We are closely monitoring the situation and hope to resume U.S. shipping once the requirements become clearer and we can ensure a smooth and reliable delivery experience for our customers.
Thank you for your understanding.
International shipping
Hong Kong and Macau: Flat rate $25 CAD, typically 5–10 business days after we pack the order. Complimentary free shipping applies on orders of $600 CAD or more (before tax) to Hong Kong and Macau.
Other international destinations: $30 CAD, typically 6–10 business days. Customs fees, duties, and import taxes are the customer’s responsibility. We do not ship to every country; unavailable destinations will not show a rate at checkout.
Estimated delivery times
- Pickup at the Markham shop: usually ready the next day we’re open. We will email you when it is ready; pick it up during store hours.
- GTA local delivery (free on orders of $150+): usually a few business days after packing. We will email you when it is out for delivery.
- Canada (free on orders of $150+, otherwise $15): 3–9 business days after packing.
- Hong Kong / Macau: 5–10 business days after packing.
- Other international (outside the U.S.): 6–10 business days after packing, plus any customs clearance. U.S. shipping is temporarily paused.
Times start when the order leaves the shop, not when you check out. Perishable and refrigerated items may be held so they travel on the next suitable day.
Tracking
When your order ships, you will receive a confirmation email with a tracking number and carrier link when the carrier provides one. Local GTA deliveries and in-store pickup may not have a public tracking number; we will still email you when the order is packed or out for delivery. Check spam if you do not see it, or email us with your order number.
Delays and delivery issues
Weather, carrier volume, incorrect addresses, and customs can add time. If a package is marked delivered and you cannot find it, check with neighbours and your building, then contact us within 48 hours and we will open a carrier trace. We are not responsible for delays or fees once a parcel is with the carrier or in customs, but we will help you follow up.
If we packed the wrong item or something arrives damaged, photograph the parcel and email us. Food, supplements, and personal care that have been opened generally cannot go back; see our refund policy.
Questions
Email info@trulymarket.ca and please include your order number.
Truly Market
3255 Hwy 7, Unit 32
First Markham Place
Markham, ON L3R 3P9
Store hours and map · Contact form
