Last updated: November 6, 2026
Truly Market ships from our shop in Markham, Ontario, and in-store pickup is available. All rates are in CAD and are shown at checkout before you pay.
We pack online orders at Truly Market — First Markham Place on the days we’re open. The shop is closed on Saturdays, so orders placed Friday evening or on Saturday are packed on Sunday or Monday. You will receive an email when your order is on its way or ready for pickup.
Free on orders $150+ · $15 flat rate under $150 · 1–3 business days
We offer local delivery throughout the Greater Toronto Area (GTA).
Delivery typically arrives within 1–3 business days after your order has been packed.
Free on orders $150+ · $15 flat rate under $150 · 3–7 business days
We ship across Canada!
Shipping typically takes 3–7 business days after your order has been packed.
Please note: The $150 free-shipping minimum is calculated after discounts and before taxes. Free shipping is automatically applied at checkout.
Due to ongoing uncertainty around U.S. tariffs, customs requirements and import restrictions, we have temporarily paused shipping to the United States. We’re monitoring the situation closely and hope to resume once we can offer smooth, reliable delivery. Thank you for your understanding.
Hong Kong and Macau: flat rate of $25 CAD, typically 5–10 business days after we pack your order. Shipping is free on orders of $600 CAD or more (before tax). Hong Kong orders are not charged Canadian sales tax.
Other international destinations: $30 CAD, typically 6–10 business days after we pack your order, plus any time in customs.
Customs fees, duties and import taxes are the customer’s responsibility. We don’t ship to every country; if a destination is unavailable, no shipping rate will appear at checkout.
Delivery times start when your order leaves the shop, not when you check out.
Frozen and refrigerated items are available for GTA local delivery or in-store pickup only; we can’t ship them by carrier. If your order includes a frozen or refrigerated item, the whole order will need to be delivered locally or picked up. To keep them fresh, we may hold perishable, frozen and refrigerated items so they go out on the next suitable day.
When your order ships, you will receive a confirmation email with a tracking number and carrier link, when the carrier provides one. Local GTA deliveries and in-store pickups may not have a public tracking number, but we’ll still email you when your order is packed or out for delivery. If you don’t see our emails, please check your spam folder or contact us with your order number.
Weather, carrier volume, incorrect addresses and customs can all add time. If your package is marked as delivered but you can’t find it, please check with neighbours and your building, then contact us within 48 hours and we’ll open a trace with the carrier. Once a parcel is with the carrier or in customs, delays and customs fees are outside our control, but we’ll gladly help you follow up. If your order is more than 30 days late, you can cancel it for a full refund; see “Late delivery and your cancellation rights” in our refund policy.
If an item arrives damaged or we packed the wrong item, email us within 48 hours of delivery with photos of the item and packaging. Unopened, sealed items can be returned within 14 days, but opened food, supplements and personal care items can’t; see our refund policy for details.
Email us at info@trulymarket.ca and please include your order number.
Truly Market
First Markham Place
3255 Hwy 7, Unit 32
Markham, ON L3R 3P9
