Shipping policy
Last updated: October 9, 2026
Truly Market ships from our shop in Markham, Ontario, and in-store pickup is available. All rates are in CAD and are shown at checkout before you pay.
Order processing
We pack online orders at Truly Market — First Markham Place on the days we’re open. The shop is closed on Saturdays, so orders placed Friday evening or on Saturday are packed on Sunday or Monday. You will receive an email when your order is on its way or ready for pickup.
GTA delivery
We offer complimentary GTA delivery on orders of $150 CAD or more (before tax) to selected GTA areas. If your address qualifies, delivery shows as $0 at checkout. Orders under $150, or addresses outside the eligible areas, are charged our regular Canada shipping rate.
Canada-wide shipping
We ship across Canada for a flat $15 CAD. Orders typically arrive 3–9 business days after we pack them. Other Canada Post options may also appear at checkout, depending on your destination.
U.S. shipping (temporarily paused)
Due to ongoing uncertainty around U.S. tariffs, customs requirements and import restrictions, we have temporarily paused shipping to the United States. We’re monitoring the situation closely and hope to resume once we can offer smooth, reliable delivery. Thank you for your understanding.
International shipping
Hong Kong and Macau: flat rate of $25 CAD, typically 5–10 business days after we pack your order. Shipping is free on orders of $600 CAD or more (before tax).
Other international destinations: $30 CAD, typically 6–10 business days after we pack your order, plus any time in customs.
Customs fees, duties and import taxes are the customer’s responsibility. We don’t ship to every country; if a destination is unavailable, no shipping rate will appear at checkout.
Estimated delivery times
- In-store pickup: usually ready the next day we’re open. We’ll email you when it’s ready; pick it up during store hours.
- Complimentary GTA delivery: usually within a few business days of packing. We’ll email you when it’s out for delivery.
- Canada: 3–9 business days after packing.
- Hong Kong / Macau: 5–10 business days after packing.
- Other international: 6–10 business days after packing, plus customs clearance.
Delivery times start when your order leaves the shop, not when you check out.
Perishable and refrigerated items
Refrigerated items are available for GTA delivery or in-store pickup only. To keep them fresh, we may hold perishable and refrigerated items so they ship on the next suitable day.
Tracking
When your order ships, you will receive a confirmation email with a tracking number and carrier link, when the carrier provides one. Local GTA deliveries and in-store pickups may not have a public tracking number, but we’ll still email you when your order is packed or out for delivery. If you don’t see our emails, please check your spam folder or contact us with your order number.
Delays and delivery issues
Weather, carrier volume, incorrect addresses and customs can all add time. If your package is marked as delivered but you can’t find it, please check with neighbours and your building, then contact us within 48 hours and we’ll open a trace with the carrier. Once a parcel is with the carrier or in customs, delays and customs fees are outside our control, but we’ll gladly help you follow up. If your order is more than 30 days late, you can cancel it for a full refund; see “Late delivery and your cancellation rights” in our refund policy.
If an item arrives damaged or we packed the wrong item, email us within 48 hours of delivery with photos of the item and packaging. Unopened, sealed items can be returned within 14 days, but opened food, supplements and personal care items can’t; see our refund policy for details.
Questions
Email us at info@trulymarket.ca and please include your order number.
Truly Market
First Markham Place
3255 Hwy 7, Unit 32
Markham, ON L3R 3P9